How do I make a return?

Refund and Returns Policy

At Hormone Solutions customer satisfaction is our priority. We stand behind the quality of our products and services and want you to be completely satisfied with your experience. Below are the terms and conditions of our Refund and Returns Policy, which applies to products and services purchased directly from http://www.karenmartel.com.

1. Return Eligibility

Products must be returned within 30 days of the original purchase date to qualify for a refund.
Only products purchased directly from http://www.karenmartel.com/ are eligible for return. If you purchased our products from a third-party retailer, please contact them directly regarding their return policies.
To be eligible for a return, the product must be in its original packaging, unused, and in the same condition as when you received it.

2. Non-Returnable Items

Due to the nature of our services, digital products, downloadable content, and personalized consultation services are non-returnable and non-refundable.
Items that have been opened or used, unless defective, are not eligible for a return.

3. Return Process

Step 1: Download and print the return order form here. Please fill the form out and include it in your return package.
Step 2: Package the item securely and send it to the address on the return form. Please note that customers are responsible for the cost of return shipping.

4. Refunds

After we receive and inspect your returned item, we will notify you by email regarding the approval or rejection of your refund.
If approved, the refund will be processed, and a credit will automatically be applied to your original payment method within 7-10 business days.
Shipping and handling fees are non-refundable, and we do not refund costs associated with return shipping.
Please note that processing times for refunds may vary based on your payment provider.

5. Defective or Damaged Products

We stand by the quality of our products. If you receive a defective or damaged product, please contact our customer support team within 7 days of receiving your order.
We will arrange for a replacement product or a full refund for any products confirmed to be defective or damaged upon arrival.

6. Exchanges

We only replace items if they are defective or damaged. If you need to exchange a product for the same item due to a defect, please reach out to our customer support team with proof of damage.

7. Digital Products and Services

All purchases of digital products, including online courses, downloadable content, and consultations, are final and non-refundable. We do not offer refunds for these items once they have been accessed or downloaded.

8. Contact Information

If you have any questions or concerns regarding our Refund and Returns Policy, please contact us:
- Email: support@karenmartel.com

We strive to provide you with a smooth, enjoyable shopping experience and are here to help if you have any questions regarding your return or refund request.

Please print and fill out the return form here.

Return by mail

Reach out to our customer support team at [email protected] to initiate the return process with your order number and details about the item you wish to return. Print the return shipping form and drop off your return at a postal location.

Note: You will need to pay the shipping charge per order.

RMA (RETURN MAILING ADDRESS)

KAREN MARTEL HORMONE SOLUTIONS c/o QUANTUS

4651 Babcock Street Northeast, 18-36, Palm Bay, FL. 32905
Include your order confirmation or packing slip as proof of purchase. All items must have the original seal packaging.

Refund process

Upon receiving the returned item, we will inspect it to ensure it meets our return policy criteria. If the return is approved, a refund will be processed to the original payment method.

Non-Returnable items

Certain items may not be eligible for return due to hygiene, final sale, or other reasons. These items will be clearly marked on the product page.

How do I make a return?Updated 3 months ago