What if my package gets lost or arrives damaged?Updated 3 months ago

Lost packages

At Karen Martel, we strive to ensure every order reaches you in perfect condition. In the event that your order is lost during transit, please reach out to our customer support team at [email protected] with your order number and any relevant details.

Damaged packages

We understand the disappointment of receiving a damaged package. In such instances, please report to our customer support team at [email protected] within a few hours of receiving the order and include photos of the damaged items or package.

We will review the provided documentation and, if necessary, arrange for a replacement or issue a refund.

If the pump on one of your hormone creams is not working please try the following;

- Give the bottle a few vigorous shakes and a few hard pumps. This typically remedies the issue. This problem can occur if there is an air bubble in the bottle.